FAQ's

Organic, Fairtrade, Handmade Homewares

Thanks so much for your interest, hopefully these help answer your questions, if not please send me a message.

Do you design all of your fabrics?

I'm working on it...  I hope to within a year.  About 50% of my textiles are my own design.  This is indicated in the product description.   

 

I love this pattern, but can I get it in a different colour?

Mostly likely YES.  Please get in touch and we’ll chat about the options.  At the moment this service is no extra charge.

 

Would you design a fabric just for me?

Yes, I’m happy to do this.  I have done this for several customers in the past, please get in touch and we can look at your design and what you’d like.

 

How long will it take?

I make my items to order, so please allow about 2 weeks for me to make them plus shipping time.

If you need them sooner, simply message me and I’ll let you know what’s possible.

 

 

What kind of fabrics do you use?

My fabrics are all sourced outside New Zealand.  Sadly New Zealand no longer has a textile industry for fibre other than wool. So I carefully choose my fabrics based on content, origin and price.  My philosophy is that sustainable fabrics should be accessible and affordable, creating as little harm to our world in the process.

GOTS certified organic cotton from USA suppliers, these are generally manufactured in China, India or Pakistan under strict ethical rules to ensure all workers are treated and paid fairly

Eco canvas: a Polyester Canvas made with 45% recycled content (recycled plastic bags and bottles)

Regular cotton: American grown/milled/dyed cotton from a family run textile mill in Mississippi

Sometimes there are fabrics I find that are just too delightful to ignore, I include their origin in the product descriptions.

 

What returns policy do you have?

I want you to love your item and enjoy having it in your home. If it for some reason it’s not what you thought, please get in touch within 30 days.  I’m happy to refund (minus postage) or replace upon receipt of the original item in an unused condition.

 

Shipping:

Within New Zealand I ship with Post Haste courier.

For International orders I use NZ Post Airmail, this is an insured but untracked service. It normally takes 7-10 working days anywhere in the world.

If you prefer tracking or need a faster deliver, please get in touch for a quote for you shipping.

  

International Customs charges:

If purchasing from outside New Zealand you may be charged import duties by your country's customs department. In our experience it's most likely you won't be charged at all but sometimes it does happen and unfortunately it's something we have no control over.